IT Help Desk Administrator

This job is located at: 

205 Bryant Woods South Amherst NY 14228

Role Description: As the Helpdesk Support Specialist, you will  manage system administration tasks to maintain system functionality, safeguard data integrity, ensure availability, and facilitate client processing. Execute a range of responsibilities related to PC installation and provide support when needed. Conduct maintenance tasks for personal computers, telephones, workstations, and monitors to ensure their optimal performance.

Roles & Responsibilities

• Offer Helpdesk Support to address daily issues efficiently
• Aid in the day-to-day management and administration of data systems, encompassing performance monitoring, capacity planning, and preventive maintenance
• Assist end-users in accessing information, troubleshooting issues, and resolving system inquiries
• Facilitate employee moves, additions, and changes within the system
• Enforce compliance with company technology policies
• Conduct setup, maintenance, and replacement of PCs, monitors, and telephones
• Review, articulate, and communicate user requirements to both internal and external providers and vendors
• Be available to perform off-hours duties for tasks requiring attention during non-standard working hours

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Expected/Key Results

• Interact with all company employees.
• Manage external vendor relationships

Competencies & Skills

• Excellent organizational skills and attention to detail.
• Ability to participate effectively in a team atmosphere.
• Ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Familiarity with data networks, internet/intranet concepts, servers and software and hardware tools.
• Familiarity with various operating systems.
• Familiarity with LAN/WAN architecture.
• Familiarity with Routers/Firewalls.
• Knowledge of PC hardware and software technology, including various FTP software products.
• Knowledge of network operating systems such as Windows Server and UNIX.
• Knowledge of LAN/WAN communications.