Collection Representative

Collection Representative – $19.00/hr + Benefits

Location: Amherst, NY (On-site only)
Start Date: Monday, October 13, 2025
Job Type: Full-time | Permanent | Non-Remote

Why Join Firstsource?

Firstsource is hiring full-time Collection Representatives to support early-stage collections for a major U.S. bank. If you're dependable, motivated, and ready to build professional experience in a structured office environment, this is your opportunity.

What We Offer

• $19.00 per hour starting pay
• 90-day merit increase based on performance and attendance
• Full-time, permanent position
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Career advancement and internal promotion opportunities
• Supportive team environment and structured training

Schedule Overview

Training Schedule (First 2 Weeks):

• Monday – Friday
• 8:00 AM – 5:00 PM

Regular Work Schedule (After Training):

• Monday – Friday
• 8:00 AM – 8:00 PM
• Required to work only two evening shifts (until 8:00 PM) per week
• The remaining three days will be day shifts (8:00 AM – 5:00 PM)

Key Responsibilities

• Contact customers with past-due accounts
• Understand financial situations and offer payment solutions
• Maintain professionalism and provide a positive customer experience
• Meet call quality and performance metrics
• Ensure compliance with state and federal regulations
• Accurately document customer interactions and outcomes

Requirements

• High school diploma or GED (required)
• At least 6 months of customer service or sales experience
• Clear and effective communication skills
• Strong problem-solving ability
• Basic computer and typing skills
• Dependable and professional demeanor
• Ability to maintain confidentiality and follow procedures

Work Location

• On-site at our Amherst, NY office

Apply Today – Start October 13

Take the next step in your career with a company that values growth, stability, and professional development. Submit your application now to join our October 13 training class.

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The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.