Collection Representative

Looking for a GREAT opportunity?

Firstsource is HIRING for 3rd Party Collectors in Amherst, NY! If you are interested in collections, this may be the job for you!

Start with us Monday, January 6th!!

Talk or Text with a Recruiter at 716-393-2603!

We are seeking individuals who can service calls/accounts, professionally respond to inquiries, and create a positive experience for the customer. We handle 3rd party, early delinquency accounts for a major US bank! This position offers growth opportunity in a global company, office experience, and development of your customer service skills with one of the top banks in the country!

We offer to our employees:

• Competitive hourly rate- $19.00- $20.00/hour bases on experience
• Monthly Bonus opportunity
• Paid full time training- 8:30am-5pm M-F
• Weekday shift! M-F 10am-7pm
• Medical, dental, vision and 401k benefits
• Internal promotions and growth opportunity.

Basic Purpose and Function:

The 3rd Party collector will contact customers to analyze customer needs, negotiate payment arrangements, and offer payment solutions and alternatives.

Specific Duties and Responsibilities:

• Analyze a customer’s financial situation and offer the best payment solutions to meet customer needs and bank objectives.
• Maintain a high level of customer service.
• Perform consistently to meet performance metrics.
• Adhere to compliance regulations and security policies.
• Comply with Federal and State laws.

Minimum Qualifications

• High school diploma or GED required.
• At least 6 months to a year of customer service or sales experience, with a strong track record of customer engagement and satisfaction.
• Consistent, stable work history
• Basic computer skills, strong typing skills.
• Strong communication and problem-solving skills.
• Diligent and self-motivated
• Positive and professional attitude, high work standards, dependability
• Able to handle confidential information.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.