Account Representative

Location: Amherst, NY

Pay: $19/hour English ($21/hour Spanish Bilingual)

Start Date: Monday, May 11th 

SCHEDULE:

• Classroom Training: Monday to Friday, 10:00 AM – 7:00 PM (3 weeks)
• Work Hours: Monday to Friday, 10:00 AM – 7:00 PM & 1 Saturday a month (earlier shifts available 3 months after completion of training)
• Bilingual Work Hours: Monday to Friday, 12:00 PM – 9:00 PM & 1 Saturday a month (earlier shifts available 3 months after completion of training)

JOB SUMMARY:

Looking to build a stable career where your work actually makes an impact?  At Firstsource Advantage, we’re hiring Account Representatives (Collections) to help customers find solutions and get back on track financially—while building valuable skills in communication, negotiation, and problem-solving.  We offer guaranteed full-time hours, so you can count on a steady paycheck, plus job stability with real opportunities to grow. You’ll get structured training, clear expectations, and support from a team that has your back.  If you’re reliable, a strong communicator, and ready to learn, this is a chance to build a career—not just take a job.

BENEFITS & PERKS:

• Guaranteed full-time hours (40 hours/week)
• Steady schedule you can rely on
• Paid time off (available after training is completed)
• Paid Training from day one

• Medical, Dental, and Vision Insurance (eligible after 90 days)
• 401(k) Retirement Plan with company match (eligible after 90 days)
• Monthly Incentives and Recognition Programs
• Career growth opportunities – we promote from within

What You'll Do:

• Engage with customers to understand their financial situations and recommend appropriate payment solutions
• Handle inbound or outbound calls with professionalism and empathy
• Follow state and federal guidelines to ensure compliance
• Work toward performance goals related to call quality and resolutions

What We’re Looking For:

• High school diploma or GED required
• 6+ months of customer service or sales experience
• Stable work history and a professional demeanor
• Strong communication, problem-solving, and computer skills
• Ability to manage confidential information with care and discretion
• Reliable, self-motivated, and goal-oriented

Why Join Firstsource?

• Career Advancement: We promote from within and support your growth
• Meaningful Work: Help customers take control of their financial future
• Team-Oriented Culture: Be part of a collaborative and supportive team
• Skill Development: Learn and grow with hands-on experience in collections and customer service

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.