Customer Service Representative
Date:
Aug 6, 2025
Location:
Altamonte Springs, Florida, US
Requisition ID:
17019
Description:
Frist Source Work From Home Customer Service is seeking compassionate and customer-focused individuals to join our remote call center team. As a Call Center Representative, you will be the first point of contact for our members, helping them navigate their health insurance needs with professionalism and care.
Start Day : August 18th, 2025
Training Hours: 8am EST-8:00pm EST Monday - Friday
Key Responsibilities:
- Respond to inbound calls from members regarding benefits, claims, billing, and coverage.
- Provide accurate and timely information while maintaining a high level of customer satisfaction.
- Document all interactions in internal systems with attention to detail.
- Collaborate with internal departments to resolve member issues.
- Uphold company values and contribute to a positive team environment.
Qualifications:
- High school diploma or equivalent; associate degree preferred.
- 1+ year of customer service or call center experience.
- Strong verbal and written communication skills.
- Ability to multitask and navigate multiple computer systems.
- Self-motivated with the ability to work independently in a remote setting.
Compensation & Benefits:
- Competitive hourly wage $14.00.
- Comprehensive health benefits package.
- Paid time off and holidays.
- Career development and training opportunities.